Norwich Theatre Careers

Just a moment while we save your details.

This may take a few moments.

Personal Details

First Name *

Last Name *

Email Address *

Mobile Number *

Telephone Number

Do you currently work for us? *

Upload your CV *

Address Information

Street Address *

City *

County *

Country *

Postcode *

Covering Letter

Please upload a covering letter outlining briefly why your are interested in this role and working for Norwich Theatre *

Equal Opportunities

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.

The information you give on this form will help us ensure equality in our services to you. We recognise that you may regard some of this information as personal and we have, therefore, included an option in most questions for ‘prefer not to say’.

All information that we collect in relation to equality and diversity will be treated confidentially in accordance with the Data Protection Act 2018 and will be stored within the Applicant Tracking System. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. In completing the form below, you consent to us using your data for this purpose.

To which gender identity do you most identify?

What is your age range?

Relationship Status

What is your nationality?

What is your ethnicity? (Please choose the most appropriate option to indicate your cultural background)

Other (please specify)

What is your religion or belief?

Other (please specify)

Do you consider yourself to be D/deaf , blind/partially sighted and/or have another disability or other long term health condition?

Norwich Theatre is an inclusive employer , if you have a disability or long term health condition that would require us to make reasonable adjustments at the recruitment and selection stages and/or to the job content or working environment.

What is your sexual orientation? (As defined in the Equality Act 2010)

Other (please specify)

There are 6 million carers in the United Kingdom and nearly one in eight workers are carers. With an ageing population and an expected increase of 60% of carers in the next 30 years, we would like to monitor the number of people with caring responsibilities.

Do you have caring responsibilities?

Other (please specify)

About My Application

I confirm that my details are complete and correct
I confirm I have the right to work in the country where this job is based
I confirm I have read and agreed to the privacy policy

Job Details

Job Title: IT Technician
Job Reference: FA1326007NorIT
Location: Norwich
Salary: £27000.00 to £27000.00

Hours

37.5 hrs per week (hours are worked to meet the requirements of the role and some early mornings, evenings, weekend and bank holiday working will be required)

Main Purpose of the Role

The IT Technician will provide support for the Head of IT and in turn, all employees, and their various systems across the organisation. This will include support for PCs, laptops, printers, photocopiers, software packages, servers, EPOS systems, digital signage, telephone and mobile devices throughout Norwich Theatre Royal, Norwich Playhouse and Stage Two.

Key responsibilities

Be the initial point of contact for hardware and software problems or faults.
Provide first- and second-line IT Support for the organisation.
Maintain IT Equipment including PCs, laptops, servers, printers, telephones, photocopiers, EPOS equipment and other office equipment with support from the Head of IT.
Troubleshoot and fix faults where possible using acquired knowledge or referring to the Head of IT as appropriate
Maintain continuity of the network and Wi-Fi services
Provide basic IT support to users of presentation equipment in public and office environments
Provide basic IT support to visiting company members enabling them to maintain business connections whilst on tour
Deputise for the Head of IT on occasion and respond to any emergencies or interruptions to business-critical systems. Troubleshoot and where appropriate, liaise with 3rd party support services to restore the services promptly
Uphold security policies and procedures
Ensure queries are recorded in the IT Support System and followed to a solution
Clean IT equipment and maintain tidy server rooms
Install and commission new hardware, with the assistance of the Head of IT where required.
Update and maintain all IT office equipment and mobile devices
Assist with the maintenance of CCTV, Door Entry and Building Management Systems.
Install new software releases across the organisation
Organise and maintain accurate electronic records and software libraries
Create technical documentation, user guides and knowledge base articles
Assist in the management and monitoring of backup systems
Gain and maintain knowledge of all onsite and cloud-based systems and applications
Pro-actively seek advice and guidance from mentors and line managers to learn the job role
Highlight any issues in a pro-active and positive manner and action feedback accordingly

Organisational Wide Responsibilities

To demonstrate and promote our core values of Creativity, Impactfulness, Honesty, Kindness, Inclusivity and Bravery
To seek to advance Norwich Theatre’s vision “To make all of our Creative Experiences have wide reaching positive impact.”
To ensure you are always an ambassador for Norwich Theatre’s mission: “To provide creative experiences, rooted in the art of Performance and secure in our sense of Place, which generate positive impact for all People and inspire Prosperity in all its forms.”
To comply with all Norwich Theatre policies including Safeguarding, Equal Opportunities, Health and Safety, IT, Data Security and Protection
To undergo any training necessary to fulfil the duties of this role and to develop its contribution to the organisation

For the person specification and full details please check the attached job decsription.

Closing date: 22nd June 2025